05/25/2016 Difference between Call Center and Contact Center
What is a Call Center?
A call center is a telephone based customer care center with a well-connected inbound/outbound telephone network that is operated by a large number of agents that are trained to solve problems and also handle blended calls if necessary. A call center is usually engaged in making and receiving large volume of calls regarding technical support, after-sales services and sometimes promotional purposes as well. A call center is usually a centralized office with well-connected telephone lines that mostly runs on a 24/7 basis.
How can a Contact Center be defined?
A contact center also known as customer interaction center, is again a centralized office that also specializes in using multi-channel strategies including both voice and non-voice amenities such as inbound/outbound telephone network, email, social media and live chat. Majority of the contact centers are also fully equipped at providing virtual assistants to different types of businesses both domestically and internationally. On the whole, a contact center specializes in providing customer support, data management, technical support and marketing facilities around the clock.
Comparison! Differentiating Services for a Better Cause
- Source : http://callcenter.ecallcenterservices.com/2016/05/24/call-center-or-contact-center/
Emenac Call Center Services has an extensive inbound and outbound voice customer support system which deals in all sorts of customer related issues on a 24/7 basis. Due to our flawless routing system, ECCS has been enjoying a 90% service level for the past many years. Our flexible and industrial…