By Emenac Call Center Services
05/25/2016 Difference between Call Center and Contact Center
What is a Call Center?
A call center is a telephone based customer
care center with a well-connected inbound/outbound telephone network
that is operated by a large number of agents that are trained to solve
problems and also handle blended calls if necessary. A call center is usually engaged in making and receiving large volume of calls regarding technical support, after-sales services and sometimes promotional
purposes as well. A call center is usually a centralized office with
well-connected telephone lines that mostly runs on a 24/7 basis.
How can a Contact Center be defined?
A contact center also known as customer
interaction center, is again a centralized office that also specializes
in using multi-channel strategies including both voice and non-voice
amenities such as inbound/outbound telephone network, email, social
media and live chat. Majority of the contact centers are also fully
equipped at providing virtual assistants to different types of
businesses both domestically and internationally. On the whole, a
contact center specializes in providing customer support, data
management, technical support and marketing facilities around the clock.
Comparison! Differentiating Services for a Better Cause
- Source : http://callcenter.ecallcenterservices.com/2016/05/24/call-center-or-contact-center/