07/12/2021 MLI - Misr Life Insurance, the first insurance company in Egypt launches a chatbot platform for the customers Developed by eBSEG.
The customers no longer want to communicate through telephone or email, the majority prefer social media to get immediate answers to simple questions.
Chatbots help customers by providing 24-hours available, instant & consistent answers. Companies benefit from chatbots through improved customer satisfaction, increased customer engagement, and understanding of their customers’ needs and desires.
The customer can log in with his Facebook account over messenger via the company Facebook page or website and choose from the menu what he needs and he will get answers.
The chatbot responds with these options:
- Online Products
- My Policies
About eBSEG Digital Chatbot Platform
eBSEG Digital Chatbot Platform helps your business to improve customer engagement. The customers can ask questions and get answers 24/7 without any agents overload and if the customer wants to interact with a human, the chatbot can easily move the chat to the agent and back as needed to satisfy all customer needs.
Not only this but also the system detects the customer tone and might automatically move the chat to the agent if the customer is angry or unsatisfied.
The customers know more about your products, services, branches, get quotations and let your team will connect with customers in perfect time to get more leads by using Facebook messenger, Whatsapp, and SMS, and more.
eBSEG Digital Bot Platform provides for Banking & Insurance Industries with Trilingual( English & Arabic, FrancoArab)...Read More
- Try the Chatbot Platform via Facebook Messenger.
- And try the Chatbot Platform via WhatsApp.
eBSEG is a Global premier solution provider for omnichannel solutions. A company specialized & a premier provider for front-end, OmniChannel Platform since 2000 in North America and EMEA.eBSEG Introducing CEEP, Customer Experience & Engagement OmniChannel Portal Platform (One UNIFIED Platfor…